services for hotels, groups, brands & management companies
technology audits
An essential part of planning any changes to your existing vendor and technology ecosystem is understanding what your hotels and competitors are currently doing. At Glhip, we conduct thorough technology audits to provide you with a clear picture of your current operations. This involves examining selected workflows from three perspectives: the guest journey, staff workflow, and the vendor's intended workflow. By capturing details from all these viewpoints, we enable your management team to make informed decisions on the best way forward.
Each technology audit begins with documenting and analyzing every aspect of the guest journey. This helps us understand the type of communication being sent out and how it is delivered. Often, we find overlaps where two vendors are involved in the same workflow. By identifying these overlaps, we can streamline processes and improve the overall guest experience. Additionally, we examine each department's processes once an interaction point is triggered by your customers. This is crucial for understanding potential improvements within the current staff standard operating procedures (SOPs).
Finally, we assess how your existing vendor configurations support the intended use cases and identify possible updates. This step is key to summarizing changes that could enhance your operations. The onsite portion of the audit is the first step, followed by securing non-disclosure agreements (NDAs) with all participating vendors to ensure confidentiality. Our priority is to maintain the privacy of all collected data while providing comprehensive feedback and recommendations to optimize your technology ecosystem.
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Solution Sourcing
We provide end-to-end sourcing helping drive innovation, efficiency, and growth in hospitality.
Market Analysis & Research
We provide actionable insights to help hospitality businesses thrive in today's dynamic market.
Solution Design
Creating engaging customer experiences is challenging; leverage Glhip to realize your vision.
Operational Training
Comprehensive training for solution rollouts, ensuring staff readiness and operational efficiency.
Showroom & Learning Lab
We offer showrooms and demo labs to showcase solutions, train staff, and enhance operations.
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