services for hotels, groups, brands & management companies

operational training

Rolling out a large-scale solution across multiple regions and brands within the same group can be challenging. Ensuring that all key stakeholders are adequately trained is crucial for a successful project launch. At Glhip, we provide comprehensive training services to support your team through this process. Our approach includes hands-on operational training for corporate, regional managers, cluster managers, property managers, and key staff. This training not only facilitates new solution rollouts and initiatives but also serves as a refresher for existing programs that have already been implemented.

Often, multiple vendors are involved in a solution upgrade, each providing training specific to their product. However, this training typically does not cover all use cases or how staff workflows will be affected once all vendors are in place. To address this, we conduct interviews with key regional and cluster managers to assess the desired impact of the training sessions on staff standard operating procedures (SOPs). This multi-level training ensures that all aspects of the new solution are understood and integrated seamlessly into daily operations.

Pairing our operational training services with technical audits ensures that any potential configuration changes required from vendors are made before the training sessions. This proactive approach eliminates the need for change requests during the planned sessions, ensuring a smooth transition. Additionally, we collect and review existing training materials and staff SOP workflows before the training begins. This preparation helps us plan impactful curriculum maps, ensuring the success of each training session and ultimately leading to a more efficient and effective implementation of the new solution.

OTher services

Solution Sourcing

We provide end-to-end sourcing helping drive innovation, efficiency, and growth in hospitality.

Market Analysis & Research

We provide actionable insights to help hospitality businesses thrive in today's dynamic market.

Solution Design

Creating engaging customer experiences is challenging; leverage Glhip to realize your vision.

Technology Audits

Comprehensive tech audits to optimize user journeys, staff workflows, and vendor configs.

Showroom & Learning Lab

We offer showrooms and demo labs to showcase solutions, train staff, and enhance operations.

Get in touch

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